Refund and Dispute Policy

Last Updated: January 6, 2025

1. General Policy

Clean Biz Academy maintains a strict no-refund policy on all digital products, courses, and services. However, we understand that genuine concerns may arise, and we are committed to ensuring customer satisfaction within the bounds of reasonable verification and documentation.

2. Refund Eligibility

2.1 Verification Requirements

To be considered for a refund, customers must:

Provide clear, documented evidence of their concern or issue

Demonstrate that they have made a reasonable attempt to implement the provided materials

Submit all required documentation within 30 days of purchase

Show proof of completion of at least 50% of the course materials (where applicable)

2.2 Required Documentation

Documentation may include, but is not limited to

Detailed description of the specific issues encountered

Screenshots or recordings demonstrating the problem

Evidence of attempted implementation

Communication records related to the concern

Proof of active participation in the program

3. Money-Back Guarantees

3.1 Applicability

Where money-back guarantees are offered on our website or marketing materials:

The guarantee applies only to the specific conditions stated

All conditions must be met and verified before any refund is processed

Documentation requirements as outlined in Section 2 still apply

3.2 Verification Process

For guarantee claims:

All required proof must be submitted in writing to [email protected]

Claims will be reviewed within 10 business days

Additional documentation may be requested if needed

Decisions will be communicated in writing

4. Dispute Resolution

4.1 Process

In the event of a dispute:

Submit formal complaint with all supporting documentation

Allow 10 business days for initial review

Participate in good faith resolution attempts

Agree to mediation before pursuing legal action

4.2 Resolution Timeline

Initial Response: Within 2 business days

Review Period: Up to 10 business days

Resolution Implementation: Up to 5 business days after approval

5. Refund Processing

5.1 Approved Refunds

If a refund is approved:

Funds will be returned via original payment method

Processing time: 5-10 business days

Transaction fees may be deducted

Notification will be sent upon processing

5.2 Refund Restrictions

Refunds will not be issued for:

Failure to follow instructions

Change of mind

Lack of time to implement

Unrealistic expectations

Non-completion of materials

6. Policy Enforcement

Clean Biz Academy reserves the right to:

Request additional verification as needed

Deny refunds that don't meet stated criteria

Make final decisions on all refund requests

Update this policy without prior notice

7. Contact Information

For all refund requests and related queries:
Email: [email protected]

Response Time: Within 2 business days

8. Legal Notice

This policy forms part of our Terms of Service. By purchasing any product or service from Clean Biz Academy, you acknowledge and agree to these terms. This policy shall be governed by and construed in accordance with the laws of Queensland, Australia.